What happens when a client is removed
Removing a client isn’t one behavior — what happens to their access depends on the choice you make, and it’s different again if the client you’re removing is themselves reselling to their own clients. This page walks through both, plus what does and doesn’t come back automatically if you re-upgrade later.
Removing a direct client
When you remove a client from your list, they stop counting toward your client total immediately, either way. What happens to their plan is your choice, made at the moment you remove them:
| Option | What happens to them |
|---|---|
| Keep access until paid period ends | Their subscription with you is cancelled right away (you stop being charged for them), but they keep their plan through whatever period they already paid for. If they’re also over the free plan’s limits (domains, collaborators, published pages), they’ll see a warning about what gets disconnected when that period ends — and a “subscribe directly” option naming your brand specifically if they want to keep going with BlnkSpace instead. This is the default, and the right choice for an ordinary end of the arrangement. |
| Revoke immediately | Full cutoff right now, no grace, no prompt — dropped to the free plan instantly. For non-payment, abuse, or chargebacks — cases where you have an actual reason not to extend the usual courtesy. |
If the client you’re removing is themselves a reseller
Business-tier clients can resell to their own clients too — nothing stops a chain (you sell to them, they sell to someone else). If the client you remove has their own client list, here’s specifically what happens one level further down.
Reasoning: if you remove a reseller (say, by mistake, or a dispute that later gets sorted out), showing their clients a prompt to subscribe directly with BlnkSpace would let BlnkSpace’s own product actively poach that reseller’s client base — permanently, even if you reinstate them a day later. Instead, their clients get the safety part without the poaching part:
| What they get | What they don't get |
|---|---|
| Their subscription is cancelled cleanly — no orphaned charge left silently running. | No prompt pointing them at BlnkSpace directly. |
| They keep their plan through whatever they already paid for, same as any grace period. | No active notification (no email) that anything changed — see the callout below. |
| If the reseller above them comes back, a reconnect invitation is already waiting — no client list to rebuild from memory. | Reconnecting isn't automatic — see "Coming back" below. |
Re-upgrading: what comes back automatically, and what doesn’t
If you drop off Business tier and come back later — whether you were removed, downgraded, or just paused — here’s exactly what’s preserved versus what needs a fresh action from you or your clients.
| Thing | On re-upgrade |
|---|---|
| App domain | Comes back automatically — the domain and its connection aren’t deleted, only paused. Needs one quick re-verify (same DNS records as before) to start serving again. |
| Brand name & logo | Comes back automatically — nothing was ever cleared. |
| Resale prices | Comes back automatically if BlnkSpace’s own list price hasn’t moved past what you had set. If it has, that specific tier needs a fresh price (the form will show you which). |
| Your client list | Doesn’t come back on its own — each former client shows up as a pending invitation, ready to re-send with one click. Nobody’s automatically re-tagged to you. |
| A client’s actual subscription | Always requires them to actively resubscribe and pay again — never automatic, even after they accept a reconnect invitation. Re-tagging them as your client again is a separate step from re-billing them. |